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obsidianspider's avatar
obsidianspider
Explorer | Level 4
6 months ago

macOS Sequoia 15.5 - Getting a message that "The application couldn't be found", after an update.

I've been a Dropbox user for many years. Within the last few months, whenever Dropbox automatically updates on my Mac currently running macOS 15.5 I've noted that in Finder I will see a message above...
desktop
Error Messages
Mac
Vinylizor's avatar
Vinylizor
New member | Level 2
3 months ago

Hi Hannah. I'm on Sequoia 15.7.1. Dropbox V. 235.2.2487.

This morning I find Dropbox is running but it's just stuck trying to reconnect. Often I get the  'Application cannot be found' message in the Finder window of Dropbox's folder as others have reported above.

Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 months ago

Hey obsidianspider!

Did you make sure that this is not caused by security software on your computer or your network settings? Do you have any proxy, VPN, security software, or even ISP/router settings that could be restricting traffic to the following Dropbox domains?

One more important thing. Based on the app version that you're using (235.2.2487) it looks like you have the alpha version installed instead of the stable one. That could be the culprit there.

Can you try to uninstall Dropbox from your computer using these steps?

Once you do this, please access your account settings online and then toggle the Early Access setting to Off. After that reinstall the stable version using this link.

I'll be waiting for your update once you try this, to let me know if the behavior remains the same. Thanks!

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