We’re Still Here to Help (Even Over the Holidays!) - find out more here.
Forum Discussion
anotheruserhere
3 years agoHelpful | Level 6
MacOS Users Severely Punished?
Hello- I'm a very long time DropBox supporter with both family plans and business plans for my small business.
Want to double check what I'm finding for Mac Users. The following document outlin...
Megan
Dropbox Community Moderator
3 years agoHi anotheruserhere!
As with any operating system, macOS is updated regularly and with that we must keep the Dropbox desktop app aligned with any requirements set out by an OS.
The updated Dropbox for macOS app has been developed to adhere to the requirements as set out by Apple therefore this update was introduced to ensure the best possible experience for our Mac users long into the future.
Keeping aligned to those requirements ensures that the Dropbox desktop app will provide the best possible experience for all our customers in to the future.
As for the Help Center article you linked, keep in mind that it will be updated as we continue developing support for macOS.
Thank you!
MacSufferer
3 years agoNew member | Level 2
I have used dropbox in multiple accounts, for personal and small business. It has now become officially and totally useless for Mac users. I am trying to figure out how to just get all of my files and delete it, but of course they make that as hard as possible. Never more. As someone who has been a tech company CEO, I find it hard to imagine how staggeringly stupid whatever Dropbox thinks they are doing is doing to their customer service and business model. They should be embarrassed, but I imagine they will also be losing a hell of lot more Mac users, so I can take some comfort in that
About Apps and Installations
Have a question about a Dropbox app or installation? Reach out to the Dropbox Community and get solutions, help, and advice from members.
The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.
If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.
For more info on available support options for your Dropbox plan, see this article.
If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!