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Forum Discussion
Most incompetent support ever / Dropbox sync issue (drobox for business)
Hi all, I have Dropbox synchronization issue with several laptops at my company. The issue started after the latest update. The affected laptops are unable to sync with Dropbox. I first repor...
Megan
Dropbox Community Moderator
Dropbox Community ModeratorHi Admin30, if the app isn't syncing at the moment then when the issue is reinstated, what should happen is that the app update everything that was changed locally, to the account online.
However, if you have any second thoughts about this, I'd suggest you make a copy of all the content that you've changed lately, and that they have yet to be synced.
You can keep this local copy somewhere in the device, or even on an external drive, and then proceed with the steps suggested by the Support agent.
Hi Megan,
That's true, but only if the Dropbox structure has not changed in the meantime (according to me) and that is the case. The full folder structure has changed due to the update of October 28th:
C:\Dropbox (Company Name)
is now
C:\Company Name Dropbox
This means that all file locations have changed. It seems impossible for Dropbox to still make the update if this is the case.
Best,
Dennis
As I suspected, 4 weeks of work lost for my colleague, for which I thank you all!
Dear,
I would like to complete a support satisfaction survey, but the support representative via email "fails" to provide it to me. Could someone send it to me?
Thank you in advance.
- Megan
Hi Admin30, sorry to hear about that!
After a closer look at your open ticket, it seems that the agent working on your case is trying to resolve the survey issue, and re-send it to you.
On our end, we don't have a way to provide you with a survey here, and while we don't have a formal complaints process in place, we'll be happy to listen to your feedback.
