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Admin30's avatar
Admin30
Explorer | Level 4
3 years ago

Most incompetent support ever / Dropbox sync issue (drobox for business)

Hi all, I have Dropbox synchronization issue with several laptops at my company. The issue started after the latest update. The affected laptops are unable to sync with Dropbox.   I first repor...
desktop
dropbox business
sync
Admin30's avatar
Admin30
Explorer | Level 4
3 years ago

Dear,

I would like to complete a support satisfaction survey, but the support representative via email "fails" to provide it to me. Could someone send it to me?

Thank you in advance.

Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hi Admin30, sorry to hear about that! 

 

After a closer look at your open ticket, it seems that the agent working on your case is trying to resolve the survey issue, and re-send it to you. 

 

On our end, we don't have a way to provide you with a survey here, and while we don't have a formal complaints process in place, we'll be happy to listen to your feedback. 

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