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My app's stuck on Starting...
Hi. If you look back, I was here in April asking these same questions. The problem was never resolved, I just resigned myself to using Dropbox online instead of the App,
The problem is only on my...
Nancy
Dropbox Community Moderator
Dropbox Community Moderatorsue1201, I went a bit back and checked your previous posts in this thread and from what I can see, your desktop app’s stuck on starting, based on the screenshot you previously provided. Are you also receiving an error about the Dropbox app being offline?
If possible, can you please click on the same Dropbox icon in your system tray, then go to the gear icon and to your preferences? What I’d like you to do is to turn off the automatic Dropbox launch upon your computer’s startup.
Then, please restart your computer and after some time has passed, manually relaunch the Dropbox app. I’d like to make sure that there aren’t any other services/apps that also begin to run when your computer initially starts and which could be interfering here.
- Nancy
Thanks for keeping me in the loop!
Can you also double check how many files are currently located within your local Dropbox folder? To do this, you can right click on the local Dropbox folder directly and then, select Properties.
Please send me a screenshot of the new pop-up window.
- Megan
Hi sue1201, can you perform an advanced re-install, and let me know if this changes things at all?
