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cafnetmatt's avatar
cafnetmatt
Explorer | Level 4
5 months ago

My Business account is eligible for File Provider on my Mac, but my Basic account isn't.

Device 2019 16" MBP Operating System/Browser (if using the web) MacOS 15.5 Dropbox App Version (if using the app) 229.3.5074 Question or Issue I have 2 Dropbox accounts and I've had them for ...
desktop
dropbox business
Mac
sync
Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
5 months ago

Hey cafnetmatt, let's see what we can find together about this.

To begin with: is the macOS 15.5 device the one you use with your Basic account?

Is your Dropbox folder located on your internal or an external drive? Also, approximately how many files are you syncing on your computer when using your Basic account? 

As for the File Provider transition between your Mac and Windows device, it shouldn't cause an issue. The syncing process and migration should be seamless. However, if you notice anything we're always here to help.

Let us know more and we'll take it from there. 

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