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cafnetmatt's avatar
cafnetmatt
Explorer | Level 4
5 months ago

My Business account is eligible for File Provider on my Mac, but my Basic account isn't.

Device 2019 16" MBP Operating System/Browser (if using the web) MacOS 15.5 Dropbox App Version (if using the app) 229.3.5074 Question or Issue I have 2 Dropbox accounts and I've had them for ...
desktop
dropbox business
Mac
sync
cafnetmatt's avatar
cafnetmatt
Explorer | Level 4
4 months ago

I just checked the desktop app and it has already upgraded itself to 229.4.5197.

Checked the sync settings and they're the same:  Business says I can enable in the Admin console and the Personal account says it's just not available.

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    4 months ago

    Thanks for this info, cafnetmatt​.

    Since you asked in your original post if enabling the File Provider API causes any issues on the Windows machine, is it safe to assume that you haven't proceeded with the update?

    Also, is your Dropbox team account linked to the Dropbox Basic one?

    If the answer is yes for both instances, I wanted to mention that it shouldn't be possible to proceed with the update on the eligible device as per this article.

    With the above in mind, it might be worth disconnecting the two accounts to see if you are going to receive the update prompt on the free account.

    Let me know if you'd like to proceed.

  • Theresa's avatar
    Theresa
    Icon for Community Manager rankCommunity Manager
    4 months ago

    Hi there cafnetmatt​ , just checking in on your issue... did Hannah’s message help clarify things for you?

    If you’re still unsure or need anything else, feel free to let us know. We’re always happy to help out!

    T😸 (Dropbox Community Manager)

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