Forum Discussion

whoisthatpanda's avatar
whoisthatpanda
New member | Level 2
1 month ago
Solved

My desktop app on macOS Tahoe won't start/open.

Device (MacBook Air, M3, 2024) Operating System/Browser (if using the web) (macOS Tahoe v.26.3) Dropbox App Version (if using the app) (unclear - can not get the app to truly open, desp...
desktop
Error Messages
Mac
sync
  • whoisthatpanda's avatar
    whoisthatpanda
    1 month ago

    15th time is the charm? NO idea why, but this last attempt took.

    As soon as the install finished, the icon finally showed up in the menu bar (where it had been missing), and I was then able to get into setting to fix the real issue:

    With some recent app update, half my folders were "hidden from device with selective sync". Either I was bamboozled into making those selections, or I was drugged, no idea. Everything seems to be back to normal now.

    I pity the person who sees this thread and thinks "ME TOO!" because there is no repeatable process here. Sorry future sufferers! 

whoisthatpanda's avatar
whoisthatpanda
New member | Level 2
1 month ago

Ok, thank you! That at least allowed me to get as far as trying to fully remove files through the Terminal app, but that is where the instructions stalled again. When I add the terminal lines from the instructions, whether I do it one line at a time or as a set (as it prompts to copy the whole thing), I get a "password" prompt, but can't type anything. 

Screenshot for context:

 

Walter's avatar
Walter
Icon for Dropbox Community Moderator rankDropbox Community Moderator
1 month ago

Did you install it with admin privileges in the first place on your computer whoisthatpanda? 

While we're at it, can you try the offline installer from this page directly and let me know how it goes? 

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