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atxmama's avatar
atxmama
New member | Level 2
3 months ago

My desktop app says it's updated, but I see no content inside my Dropbox folder.

Application Affected Dropbox desktop app Device Mac Studio 2025 Operating System/Browser (if using the web) Sequoia 15.6.1 Dropbox App Version (if using the app) 232.4.5988 I got a pop up te...
desktop
Install
Mac
sync
Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 months ago

Hey atxmama​, sorry to hear about that! 

I definitely see where you're coming from, and how important it is to get back syncing your work. 

With that being said I was able to locate your active ticket on our system. It seems your case has been escalated to our specialized agents, therefore I believe it's best to wait for their instructions before moving further. 

I deeply appreciate your patience while our team is working to resolve this. I've left an internal note for the agent working on your case.

Hang tight, and they'll get back to you as soon as possible. Thank you so much! 

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