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My Dropbox app doesn't connect to the internet on Windows 11
I am having the issue that I have seen reported here many time. The DropBox app (in Windows 11) will not connect to the internet. I have had our IT director look to see if our firewall is blocking th...
Jay
Dropbox Community Moderator
Dropbox Community ModeratorHi valerostudio, can you try quitting the app, then quitting all other open apps and services, including security software, and then restarting the Dropbox app to see if this helps.
I quit everything I could quit without killing Windows, restarted the app and I get this
No other applications are having issues connecting to the internet, just Dropbox gives me this error.
- Jay
It does sound like something is still preventing the Dropbox desktop application from accessing the internet.
I'd recommend checking again with the IT team to see if all these domains have been whitelisted.
I will ask IT and report back. Thank you all, I appreciate the help!
I spoke with our IT Manager and he said...
"The thing is, I donât block or allow Internet access based on URL. I do block some URLâs on the email server, but this isnât a prob w/email, and I donât think any of these are on the block list anyway. I do block based on geographic location, but I also tested using a guest wifi, and I donât think they block anything, and Dropbox still wasnât working on that connection.
Further, I started testing access to the list of URLâs, and a lot of them couldnât resolve to an IP addressâtheyâre not listed on any public DNS servers. Thatâs true even if I use Verizonâs data service on my phone."
