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Forum Discussion
My Dropbox app on macOS is stuck on "Connecting components" even after reinstalling.
Application Affected
Dropbox
Device
Macbook Air
Operating System/Browser (if using the web)
(Windows 11, macOS14.3, etc.)
Dropbox App Version (if using the app)
latest version (can't access app settings on current app)
Question or Issue
My dropbox app has been stuck on Connecting Components. I uninstalled and re-installed it twice to no avail. I even deleted the files from Library/Application support in Finder. The other weird thing is that there was no option to sign in even after the app was reinstalled. It was stuck almost immediately on Connecting Components. I would be super grateful for any help!!
17 Replies
Replies have been turned off for this discussion
I tried these steps and the dropbox still stuck in "Connecting components..."
- Hannah
Dropbox Community Moderator
Hey Nancys03, sorry to see that you're also having this issue.
Did you try the advanced reinstall steps provided in the thread? How did it go?
I am having the same issue did you find a solution?
Thanks for these suggestions. Unfortunately the problem is now worse than before. I tried to perform an advanced reinstall. Not sure that worked at the Terminal stage (I'm on Mac). I signed out of Dropbox web. Then I re-installed Dropbox. Only now this time it was stuck at the "Starting" stage and every attempt to sign in prompted this pop-up window, "Unable to connect." Screenshots attached. This is extremely frustrating to say the least.
- Rich
Super User II
My dropbox app has been stuck on Connecting Components. I uninstalled and re-installed it twice to no avail.
Have you tried an advanced reinstall yet? There's more to it than just deleting files.
The other weird thing is that there was no option to sign in even after the app was reinstalled.
Are you already signed in to the Dropbox website? If so, the app could be signing in with the same account automatically. Sign out of your account in all browsers and the app will likely prompt for credentials.
- Nancy
Thanks for posting this on our Community, rb27!
Did you notice this behavior after any sort of Dropbox/OS update on your computer perhaps?
I was also able to locate another thread from a user who was having a similar issue. Can you have a look and let me know if their solution works for you?
If it doesn't help, please go ahead and perform an advanced reinstall (if you haven’t tried it already).
Let me know how it goes.
