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My Dropbox app on Windows is stuck indexing for 2-3 days now.
Hello, I am facing an issue with my Dropbox desktop app on Windows where it has been stuck on indexing for the past 2–3 days and no files are syncing. The Dropbox web version is working normally and ...
I have not installed any third-party antivirus software. I only turned off the Firewall and Windows Security (antivirus) settings in Windows 11. I have been using Windows 11 for over a year without any issues.
I recently purchased a paid plan for Dropbox last week, as my company files are stored there. However, the desktop application is not syncing properly. It remains stuck on “Indexing” all the time, and there is no progress indicator or time estimate.
I have already tried restarting my laptop and reinstalling the Dropbox application multiple times, but the issue still persists.
Please help me resolve this issue.
Megan
Dropbox Community Moderator
Dropbox Community ModeratorHey sharjeelasif42, let me also jump in here!
I had a look on our system, and it looks like you were in contact with our Support team for additional help. I can also see that they sent you some more steps for you to follow in order to troubleshoot your problem. Did you have the opportunity to review their email, by any chance?
That said, how long has the app been indexing your files? Does it seem stuck on a specific number of files or is it moving?
Also, could you confirm the version number and syncing status of the Dropbox desktop application by hovering over the icon in the taskbar?
On a side note, have you tried adjusting your bandwidth settings through the app's preferences to see if it helps at all?
I'll be waiting for your update!
these are my drives i guess im having space issue maybe but i select the lowest file of 5GB to save on system and others are on dropbox but it still indexing.
Also I follow all the steps mentioned in the email and there is no antivirus on my system- Megan
Hey sharjeelasif42!
Which folder are you trying to use, and also do you try to move your Dropbox folder?
Based on your screenshot and more specifically your selective sync settings, it looks like you've selected a large number of folders to sync locally to your device. Since you don't have that much local space on your drive, it might be best to remove the majority of these folders, then try again.Also, in order to continue troubleshooting I'm going to need the details requested on my previous reply, please. Lastly, if you've already tried the steps provided by the agent working on your case but they didn't work, please feel free to reply back to them and let them know that this didn't work, in order to proceed with the next troubleshooting steps.
I'll be waiting for your updates!
also i tried the bandwidth as well
