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My Dropbox app on Windows is stuck indexing for 2-3 days now.
Hello, I am facing an issue with my Dropbox desktop app on Windows where it has been stuck on indexing for the past 2–3 days and no files are syncing. The Dropbox web version is working normally and ...
these are my drives i guess im having space issue maybe but i select the lowest file of 5GB to save on system and others are on dropbox but it still indexing.
Also I follow all the steps mentioned in the email and there is no antivirus on my system
Megan
Dropbox Community Moderator
Dropbox Community ModeratorHey sharjeelasif42!
Which folder are you trying to use, and also do you try to move your Dropbox folder?
Based on your screenshot and more specifically your selective sync settings, it looks like you've selected a large number of folders to sync locally to your device. Since you don't have that much local space on your drive, it might be best to remove the majority of these folders, then try again.
Also, in order to continue troubleshooting I'm going to need the details requested on my previous reply, please. Lastly, if you've already tried the steps provided by the agent working on your case but they didn't work, please feel free to reply back to them and let them know that this didn't work, in order to proceed with the next troubleshooting steps.
I'll be waiting for your updates!
also i tried the bandwidth as well
I had a similar issue for months with my laptop computer. All the others were syncing just fine. The solution that worked was logging out of dropbox on the laptop and then logging back in. Apparently that forced a rebuild of the dropbox on the laptop. All has worked just fine since then. Of course you need to have sufficient storage on the computer if saving files locally. You can choose to only have dropbox download the files when needed to save space on the local computer. Hope this helps your situation.
- Megan
Hey sharjeelasif42!
Can you right-click on your local Dropbox folder directly, go to its Properties and send me a screenshot of the next window you see there?
Keep in mind that I want to make sure that there are less than 300k files located in your Dropbox folder at the moment. In some cases, having more files than that can cause performance issues to the Dropbox app.
Also, have you tried signing out of the app, and back in?
