Forum Discussion

sharjeelasif42's avatar
sharjeelasif42
Explorer | Level 4
1 month ago

My Dropbox app on Windows is stuck indexing for 2-3 days now.

Hello, I am facing an issue with my Dropbox desktop app on Windows where it has been stuck on indexing for the past 2–3 days and no files are syncing. The Dropbox web version is working normally and uploads, transfers, and syncing through the browser are fine. The problem is only in the desktop app, which also does not show indexing progress or remaining files. I have restarted my laptop, uninstalled and reinstalled the app multiple times, cleared the cache, changed the Dropbox folder location, and checked antivirus and security settings, but the issue still continues. Any help or suggestions would be appreciated.

desktop
sync
windows

12 Replies

Replies have been turned off for this discussion
Show More
  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    1 month ago

    Thanks for the visual, sharjeelasif42. 

    Have you tried an unlink - relink of the Dropbox app? 

    If you have, then I suggest waiting for our support team’s reply, since they have account visibility and they can further guide you (I checked your ticket once more and I could locate your latest email to them).

About Apps and Installations

Have a question about a Dropbox app or installation? Reach out to the Dropbox Community and get solutions, help, and advice from members.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!