Want to know more about Dash? Check out how Amy uses Dropbox and Dash to make her day easier here! 

Forum Discussion

Athena3000's avatar
Athena3000
Explorer | Level 3
22 days ago

My external drive was disconnected while backing up, and now I can't resume the process.

I started a backup with an external drive, but it was accidentally disconnected in the middle of the backup. Now, Dropbox says it's a complete backup and is not. When I plug in the drive, it's not recognized. I have restarted my computer. I have restarted the Dropbox application. I have plugged it in and unplugged the drive.

 

Dropbox Backup
Mac
sync

1 Reply

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    22 days ago

    Hi jhedleyj​, and welcome to our Community! 

    As a first step, can you check your backups page online, to see if your external drive appears as active and connected there?

    Also, can you hover over your Dropbox icon locally on the device, and let me know what the sync status of the app is and which version you're currently using?

    Keep me posted, and we'll take it from there!

About Apps and Installations

Have a question about a Dropbox app or installation? Reach out to the Dropbox Community and get solutions, help, and advice from members.

Need More Support

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!