Forum Discussion

Grandma Liz's avatar
Grandma Liz
New member | Level 1
12 months ago

My files disappeared from my backup on the computer

I'm totally baffled! I appear to be paying for a service I'm not receiving. I joined Dropbox over a year ago, but realised only recently that nothing was being backed-up. My son, who is far more ...
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Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
12 months ago

Have you tried searching for those files in your online Dropbox here, Grandma Liz?

Grandma Liz's avatar
Grandma Liz
New member | Level 1
12 months ago

No, they are not there.  The trouble is I can't remember all their specific names, just that they began with 'Local Preachers -  '.  The one called 'Local Preachers - Services' is there, but that's the only one.

  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    12 months ago

    Hi from me too, Grandma Liz! If you search again on www.dropbox.com with each keyword separately (i.e. “local” and “preachers”), do you see any other results perhaps?

  • Grandma Liz's avatar
    Grandma Liz
    New member | Level 1
    12 months ago

    I have picked up a few (less than a dozen) files, but no folders.

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    12 months ago

    Hey Grandma Liz, would you mind if we reached out via email, so we can have a closer look into this?

    Thanks!

  • Grandma Liz's avatar
    Grandma Liz
    New member | Level 1
    12 months ago

    Yes, that's fine

  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    12 months ago

    Hey Grandma Liz. Please reply to my email, when you get the chance, and we’ll look into this further.

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