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thomasweil's avatar
thomasweil
New member | Level 2
2 years ago

My files have no sync icons, why?

Hello,

none of my files uploaded on dropbox have synchronization icons. I tried as advised on the site to close all applications other than Dropbox, then quit and relaunched the Dropbox desktop application, nothing worked. Do you have any idea how to display these icons? Many thanks

9 Replies

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hi thomasweil, thanks for bringing this to our attention.

     

    Is the Dropbox desktop application currently running and syncing normally? What OS version are you running?

     

    Could you attach a screenshot showing the desktop app open on your device?

     

    This will help me to assist further!

  • thomasweil's avatar
    thomasweil
    New member | Level 2
    2 years ago

    Hello Jay,

     

    my computer is on OS Ventura 13.4.1 (22F82)

    the dropbox is syncing normally yes, here is a caption where you can see the absence of icons (on the left side and the running app on the right hand side

  • thomasweil's avatar
    thomasweil
    New member | Level 2
    2 years ago

    do you mean witching from list to colomn ect?

     I tried it but it doesn't help

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Yes, please switch to the 'liste' option on that image you posted, and let me know if you can see any sync icons. A screenshot showing that would help too.

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Could you try checking if the Dropbox extension is enabled in your Finder settings, in order to show the sync icons?

     

    Do you have any other cloud providers running on your machine at the same time?

  • thomasweil's avatar
    thomasweil
    New member | Level 2
    2 years ago

    how can I do that?

     

    Yes, i have a google drive as well...

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Here is how you can view your Finder extensions. 

     

    Could you also try temporarily quitting the Google Drive app to see if this brings back the Dropbox icons?

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