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sarasheep's avatar
sarasheep
Explorer | Level 3
2 years ago

My Mac appears as "Unlinked", syncing icons missing and unable to open files

  Anyone experience similar situation? My Mac is suddenly disconnected from dropbox and on the website it shows "Unlinked". All my files are missing icons and I cannot open files eit...
desktop
Dropbox Backup
Mac
Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Thanks for bringing this to our attention, sarasheep.

 

If you take a look at the list of connected devices in your account settings, does this computer appear in the list?

 

Also, if you click on your Dropbox icon, do you see your profile pic/initials, so you can click on it, to go to the "account" tab in preferences and see that the app is indeed linked to your account?

 

Let me know what you find.

  • sarasheep's avatar
    sarasheep
    Explorer | Level 3
    2 years ago

    Hannah, thanks for reaching out.

    I have checked the list of connected device in my account setting and yes my mac does appear in the list;

    and Also my profile appears when i click my Dropbox icon & in the account tab in Preference, the app is linked to my account.

    • Hannah's avatar
      Hannah
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      2 years ago

      Thanks for the update, sarasheep!

       

      That's pretty strange indeed.

       

      What do you see when you hover over the Dropbox icon in your menu bar?

      • sarasheep's avatar
        sarasheep
        Explorer | Level 3
        2 years ago

         

        Hannah, this is what I see when i hover around over the Dropbox icon, i think it's showing the progress of the back up

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