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Forum Discussion

sarasheep's avatar
sarasheep
Explorer | Level 3
2 years ago

My Mac appears as "Unlinked", syncing icons missing and unable to open files

  Anyone experience similar situation? My Mac is suddenly disconnected from dropbox and on the website it shows "Unlinked". All my files are missing icons and I cannot open files eit...
desktop
Dropbox Backup
Mac
sarasheep's avatar
sarasheep
Explorer | Level 3
2 years ago

Hannah, offline files refers to all my previously online files are downloaded somehow and occupy space in the drive. And I cannot access to them when I open my Dropbox app.

 

So that answers your second questions, no I cannot see my Mac files when visiting my account online/via linked mobile app.

 

I've tried the steps you provided and no Mac files are backed up. :'(

Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Hey sarasheep, earlier you sent me a screenshot of the app's syncing status, which wasn't updated yet. Is it still the same? 

 

I'm asking, because I want to identify if that might be the culprit as to why you're not seeing your files locally. 

 

Also, I can see from the latest screenshot that the Dropbox folder only has your camera uploads & Vault there. Is that all that should be there? 

 

I'd also love a screenshot of the app's preferences, and specifically what you see when you click your Backup tab, and them Manage Backups. 

  • sarasheep's avatar
    sarasheep
    Explorer | Level 3
    2 years ago

    Hannah, please see the screen cap of my Backup status (which is "Done") and Backup files (desktop, documents & downloads), which are missing from the Dropbox app.

  • sarasheep's avatar
    sarasheep
    Explorer | Level 3
    2 years ago

    I deleted the dropbox app from my Mac and tries reinstall & relink my account, however new problem arises /_\ why is this so hard... 

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Thanks for keeping us updated, sarasheep, and sorry to see you're having trouble.

     

    Did you try to follow the steps shown in this error message? What was the outcome?

  • sarasheep's avatar
    sarasheep
    Explorer | Level 3
    2 years ago

    Hannah, I couldn't find the Dropbox file anywhere so the steps weren't really helpful. However after many attempts to install the app suddenly it works again, so my Mac is linked to dropbox again and now that the problem is solved. Thanks for your advices along the process.

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Oh, that's good news, thanks for letting me know, sarasheep!

     

    If you do come across any other issues, don't hesitate to post here again.

     

    Have a great day!

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