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My Mac is stuck at "Syncing" after updating my OS.
Dropbox icon is saying "Syncing . . . " forever. I upgraded macOS to the latest version (15.3.1) and restarted the machine. (I don't know how to update Dropbox .) "View sync issues" says "You don't h...
To summarize my experience, you try these in this order:
- Restart the Dropbox app and wait. If the problem isn't solved . . .
- Restart the computer, log in to your account, and wait. If the problem isn't solved . . .
- Log out from Dropbox app and log back in.
Note that if you do step 3, it will take a lot of time for the Dropbox app to index your files again. Just wait.
My problem was usually solved at step 1 or 2, but in the past half year, I had to go down to step 3 twice.
Megan
Dropbox Community Moderator
Dropbox Community ModeratorHi ryofurue, thanks for bringing this to our attention.
Does the issue go away after rebooting your device or quitting and relaunching the app by any chance?
Could you confirm where your Dropbox folder is currently located on your machine?
Feel free to also hover your mouse over the little Dropbox icon on your menu bar, next to your WiFi and clarify the version you're using, along with the app's current syncing status.
Iâd also like you to right-click on your local Dropbox folder directly, select âGet infoâ and send me a screenshot of the next window youâll see.
Keep me posted!
Iâd also like you to right-click on your local Dropbox folder directly, select âGet infoâ and send me a screenshot of the next window youâll see.
I haven't been able to find out how to send you the image.
- Megan
Hey ryofurue, thanks for the heads up and added info!
You should be able to copy and paste your screenshot when replying to me. Alternatively, you can click the camera-like icon and attach it that way.
Do you have any proxy, VPN, firewall, security software, or even ISP/router settings that could be restricting traffic to the following Dropbox domains?
If you do, try temporarily disabling those, to see if that helps.
You are right. I don't know why pasting didn't work when I last tried. Here is the "Get Info" screenshot.
Do you have any proxy, VPN, firewall, security software, or even ISP/router settings that could be restricting traffic to the following Dropbox domains?
The problematic machine is my personal one without any additional security software. I don't use VPN on that machine. How can I check whether macOS's firewall or my router or ISP is blocking traffic to the Dropbox domains? Can you think of a simple test?
Is it possible to tell which files Dropbox is currently trying to sync? The "sync issues" is still empty.
