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ryofurue's avatar
ryofurue
Helpful | Level 7
10 months ago
Solved

My Mac is stuck at "Syncing" after updating my OS.

Dropbox icon is saying "Syncing . . . " forever. I upgraded macOS to the latest version (15.3.1) and restarted the machine. (I don't know how to update Dropbox .) "View sync issues" says "You don't h...
desktop
Mac
sync
  • ryofurue's avatar
    ryofurue
    7 months ago

    To summarize my experience, you try these in this order:

    1. Restart the Dropbox app and wait. If the problem isn't solved . . .
    2. Restart the computer, log in to your account, and wait. If the problem isn't solved . . .
    3. Log out from Dropbox app and log back in.

    Note that if you do step 3, it will take a lot of time for the Dropbox app to index your files again. Just wait.

    My problem was usually solved at step 1 or 2, but in the past half year, I had to go down to step 3 twice.

ryofurue's avatar
ryofurue
Helpful | Level 7
10 months ago
  1. I started the machine. Dropbox is launched. "Starting..." -> "Syncing..." --- Dropbox was stuck here. I waited for 10 minutes before going to the next step.
  2. I then quitted Dropbox and launched it again (from /Applications/). "Starting..." -> "Syncing 11 files..." -> "Syncing..." --- Dropbox was stuck here. I waited for 10 minutes before going to the next step.
  3. I then quitted Dropbox, restarted the machine, and logged in when the machine got up. Dropbox was automatically launched. "Starting..." -> "Syncing 11 files..." -> "Syncing 19 files..." -> "Syncing...". I waited for 10 minutes. Nothing changed.

In the above, my reports about "Syncing XX files" may not be accurate. It's possible that I just missed those temporary messages.

During the above experiment, I was working on another Mac.  When I altered some files on it, they are synced on the problematic machine. So, the basic mechanism of syncing seems to be working.

Could you confirm where your Dropbox folder is currently located on your machine?

`~/Library/CloudStorage/Dropbox/` . . . I confirm that none of the directories is a symbolic link.

Feel free to also hover your mouse over the little Dropbox icon on your menu bar, next to your WiFi and clarify the version you're using, along with the app's current syncing status.

Dropbox 217.4.4417

Syncing...

I’d also like you to right-click on your local Dropbox folder directly, select “Get info” and send me a screenshot of the next window you’ll see.

I don't know how to paste the screenshot here. I'll try to send it you if I find a way to do so.

 

 

 

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