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My Mac is stuck at "Syncing" after updating my OS.
Dropbox icon is saying "Syncing . . . " forever. I upgraded macOS to the latest version (15.3.1) and restarted the machine. (I don't know how to update Dropbox .) "View sync issues" says "You don't h...
To summarize my experience, you try these in this order:
- Restart the Dropbox app and wait. If the problem isn't solved . . .
- Restart the computer, log in to your account, and wait. If the problem isn't solved . . .
- Log out from Dropbox app and log back in.
Note that if you do step 3, it will take a lot of time for the Dropbox app to index your files again. Just wait.
My problem was usually solved at step 1 or 2, but in the past half year, I had to go down to step 3 twice.
Iâd also like you to right-click on your local Dropbox folder directly, select âGet infoâ and send me a screenshot of the next window youâll see.
I haven't been able to find out how to send you the image.
Megan
Dropbox Community Moderator
Dropbox Community ModeratorHey ryofurue, thanks for the heads up and added info!
You should be able to copy and paste your screenshot when replying to me. Alternatively, you can click the camera-like icon and attach it that way.
Do you have any proxy, VPN, firewall, security software, or even ISP/router settings that could be restricting traffic to the following Dropbox domains?
If you do, try temporarily disabling those, to see if that helps.
You are right. I don't know why pasting didn't work when I last tried. Here is the "Get Info" screenshot.
Do you have any proxy, VPN, firewall, security software, or even ISP/router settings that could be restricting traffic to the following Dropbox domains?
The problematic machine is my personal one without any additional security software. I don't use VPN on that machine. How can I check whether macOS's firewall or my router or ISP is blocking traffic to the Dropbox domains? Can you think of a simple test?
Is it possible to tell which files Dropbox is currently trying to sync? The "sync issues" is still empty.
- Nancy
Hi from me as well, ryofurue! From your screenshot, it looks like your device was in the process of calculating the size of the files in the Dropbox folder. If you give it a bit more time, does the size appear or does it keep calculating still?
Other than that, Iâd like you to restart the Dropbox app with these steps:
- Open your Dropbox desktop app if it isnât running already.
- Click the Dropbox icon in the menu bar at the top of your screen.
- Click your profile picture or initials in the upper right of the window that appears.
- Click Quit.
- Open a new Finder window.
- Click Applications.
- Double-click the Dropbox icon.
If this doesnât make any difference, please check whether you have a copy of the Dropbox.app file on your computer in these locations:
- /Applications
- ~/Library/Application Support/Dropbox
Let me know what you find once youâve tried the above.
it looks like your device was in the process of calculating the size of the files in the Dropbox folder. If you give it a bit more time, does the size appear or does it keep calculating still?
My machine has been up for more than 23 hours. There is no change. In the "Get Info" pane, it's still "Calculating Size" in gray. Dropbox keeps saying "Syncing..."
Other than that, Iâd like you to restart the Dropbox app with these steps:
Open your Dropbox desktop app if it isnât running already.
Click the Dropbox icon in the menu bar at the top of your screen.
Click your profile picture or initials in the upper right of the window that appears.
Click Quit.
Open a new Finder window.
Click Applications.
Double-click the Dropbox icon.Dropbox didn't launch. Then I typed
ps -ef | grep -i dropbox
and found that there are some Dropbox processes. I killed one of the processes using the `kill` command. All Dropbox-related processes were gone then. (I didn't use `-KILL` option.)
Then I launched Dropbox from /Applications/ and then Dropbox has been "Syncing..." for 10 minutes or so.
The "Get Info" pane has changed. The calculation of the size has been finished:
please check whether you have a copy of the Dropbox.app file on your computer in these locations:
/Applications
~/Library/Application Support/Dropbox/Applications/Dropbox.app exists.
~/Applications/ doesn't have Dropbox related things.
~/Library/Application Support/Dropbox/ exists. It's a directory.
None of these directories or files is a symbolic link.
