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My Mac is stuck at "Syncing" after updating my OS.
Dropbox icon is saying "Syncing . . . " forever. I upgraded macOS to the latest version (15.3.1) and restarted the machine. (I don't know how to update Dropbox .) "View sync issues" says "You don't h...
To summarize my experience, you try these in this order:
- Restart the Dropbox app and wait. If the problem isn't solved . . .
- Restart the computer, log in to your account, and wait. If the problem isn't solved . . .
- Log out from Dropbox app and log back in.
Note that if you do step 3, it will take a lot of time for the Dropbox app to index your files again. Just wait.
My problem was usually solved at step 1 or 2, but in the past half year, I had to go down to step 3 twice.
it looks like your device was in the process of calculating the size of the files in the Dropbox folder. If you give it a bit more time, does the size appear or does it keep calculating still?
My machine has been up for more than 23 hours. There is no change. In the "Get Info" pane, it's still "Calculating Size" in gray. Dropbox keeps saying "Syncing..."
Other than that, I’d like you to restart the Dropbox app with these steps:
Open your Dropbox desktop app if it isn’t running already.
Click the Dropbox icon in the menu bar at the top of your screen.
Click your profile picture or initials in the upper right of the window that appears.
Click Quit.
Open a new Finder window.
Click Applications.
Double-click the Dropbox icon.
Dropbox didn't launch. Then I typed
ps -ef | grep -i dropbox
and found that there are some Dropbox processes. I killed one of the processes using the `kill` command. All Dropbox-related processes were gone then. (I didn't use `-KILL` option.)
Then I launched Dropbox from /Applications/ and then Dropbox has been "Syncing..." for 10 minutes or so.
The "Get Info" pane has changed. The calculation of the size has been finished:
please check whether you have a copy of the Dropbox.app file on your computer in these locations:
/Applications
~/Library/Application Support/Dropbox
/Applications/Dropbox.app exists.
~/Applications/ doesn't have Dropbox related things.
~/Library/Application Support/Dropbox/ exists. It's a directory.
None of these directories or files is a symbolic link.
Walter
Dropbox Community Moderator
Dropbox Community Moderatora screenshot of the app's exact status as shown in your menu bar at the moment?
Do you mean this?
When I hover the mouse pointer over the Dropbox icon, I see a tooltip showing these two lines:
Dropbox 218.4.4348
Syncing...
Would it make sense if I just uninstalled Dropbox and re-installed it?
By the way, I keep getting this error for these textboxes of this forum when I pressed the button "Reply":
Content Not Published
Your post contains invalid HTML. Remove the following invalid tags before publishing: li-image, span, span (style)
in order to look into this matter in more detail, would it be possible to reach out to the email associated with your forum profile ryofurue?
Yes, please do so. (You mean you know my email address, right?)
