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ryofurue's avatar
ryofurue
Helpful | Level 7
10 months ago
Solved

My Mac is stuck at "Syncing" after updating my OS.

Dropbox icon is saying "Syncing . . . " forever. I upgraded macOS to the latest version (15.3.1) and restarted the machine. (I don't know how to update Dropbox .) "View sync issues" says "You don't h...
desktop
Mac
sync
  • ryofurue's avatar
    ryofurue
    7 months ago

    To summarize my experience, you try these in this order:

    1. Restart the Dropbox app and wait. If the problem isn't solved . . .
    2. Restart the computer, log in to your account, and wait. If the problem isn't solved . . .
    3. Log out from Dropbox app and log back in.

    Note that if you do step 3, it will take a lot of time for the Dropbox app to index your files again. Just wait.

    My problem was usually solved at step 1 or 2, but in the past half year, I had to go down to step 3 twice.

Walter's avatar
Walter
Icon for Dropbox Community Moderator rankDropbox Community Moderator
10 months ago

Hey ryofurue - thanks for the additional information and clarifications.  Could you please send us a screenshot of the app's exact status as shown in your menu bar at the moment? 

ryofurue's avatar
ryofurue
Helpful | Level 7
10 months ago
Walter wrote:

a screenshot of the app's exact status as shown in your menu bar at the moment?

Do you mean this?

  • ryofurue's avatar
    ryofurue
    Helpful | Level 7
    10 months ago

    When I hover the mouse pointer over the Dropbox icon, I see a tooltip showing these two lines:

    Dropbox 218.4.4348

    Syncing...

    Would it make sense if I just uninstalled Dropbox and re-installed it?

    By the way, I keep getting this error for these textboxes of this forum when I pressed the button "Reply":

    Content Not Published

    Your post contains invalid HTML. Remove the following invalid tags before publishing: li-image, span, span (style)

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    10 months ago

    Thanks for the info, in order to look into this matter in more detail, would it be possible to reach out to the email associated with your forum profile ryofurue?

  • ryofurue's avatar
    ryofurue
    Helpful | Level 7
    10 months ago
    Megan wrote:

    in order to look into this matter in more detail, would it be possible to reach out to the email associated with your forum profile ryofurue?

    Yes, please do so.  (You mean you know my email address, right?)

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    10 months ago

    Hey ryofurue, I can see the email address you've linked to your Community profile.

    I just created a ticket on my end for you. Reply back to me, and we'll take it from there. Thanks!

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    10 months ago

    Don't even mention it muestik! It's our pleasure. 😇

    Feel free to update the thread, and let us know more about the case once you hear back from our Team. 

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