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My Mac is stuck at "Syncing" after updating my OS.
Dropbox icon is saying "Syncing . . . " forever. I upgraded macOS to the latest version (15.3.1) and restarted the machine. (I don't know how to update Dropbox .) "View sync issues" says "You don't h...
To summarize my experience, you try these in this order:
- Restart the Dropbox app and wait. If the problem isn't solved . . .
- Restart the computer, log in to your account, and wait. If the problem isn't solved . . .
- Log out from Dropbox app and log back in.
Note that if you do step 3, it will take a lot of time for the Dropbox app to index your files again. Just wait.
My problem was usually solved at step 1 or 2, but in the past half year, I had to go down to step 3 twice.
Thank you for your quick response at least someone is taking the time to help. At support cancel, no one was really helpful.
I checked everything again and have now brought it down to under 300,000. But the problem still persists it wonât load. Sometimes it shows a leftover number, and sometimes it just says "syncing."
Before the update, I had more than 700,000 files in sync mode, and that was never a problem. Itâs really important to me that I can sync my data this way, even if itâs not fully stored on my computer just as an alias. I always assumed this would remain possible.
The fact that itâs now limited to 300,000 is completely new to me. Thatâs a ridiculous number if you consider the Downloads, Music, Documents, and Films folders where most of the files are stored. Iâm really pissed off and could barely contain my anger today.
I donât understand why such a major update was rolled out without proper background checks... This reminds me of Sonos, which became completely unusable after an update. Total failure the CEO had to step down!
Thanks for your help and time.
Nancy
Dropbox Community Moderator
Dropbox Community ModeratorTo be frank, the 300k file soft limit has existed for a very long time; while itâs not necessary that youâll face performance issues on the Dropbox app, if you have more than 300k files in your Dropbox folder, it can be a contributing factor.
In any case, Iâd like you to give these steps a go and let me know if you see any difference to your Dropbox appâs syncing, now that the number of files within the Dropbox folder has indeed dropped.
