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My Mac is stuck at "Syncing" after updating my OS.
Dropbox icon is saying "Syncing . . . " forever. I upgraded macOS to the latest version (15.3.1) and restarted the machine. (I don't know how to update Dropbox .) "View sync issues" says "You don't h...
To summarize my experience, you try these in this order:
- Restart the Dropbox app and wait. If the problem isn't solved . . .
- Restart the computer, log in to your account, and wait. If the problem isn't solved . . .
- Log out from Dropbox app and log back in.
Note that if you do step 3, it will take a lot of time for the Dropbox app to index your files again. Just wait.
My problem was usually solved at step 1 or 2, but in the past half year, I had to go down to step 3 twice.
Okay. I have now basically emptied my Dropbox—there are only 70,468 files still synchronized. And it still doesn’t work! Dropbox is still syncing, but when I create new data, like a screenshot, it gets uploaded. That seems to work, but the synchronization never fully completes.
- Megan
Dropbox Community Moderator
Hey muestik, I was able to locate your ticket number on our system.
I had a and I completely understand how frustrating it can be to wait for a resolution.
I want to assure you that our specialized team is actively looking into this. Since this issue requires advanced tools and expertise that aren't available to us here on the community, your case is in the best possible hands with them.
While we can't intervene in their process, I've gone ahead and raised the priority of your communication to "High". In any case, we're here to support you and answer any other questions you might have.
Thanks a bunch!
Thank you for your response! I appreciate that the issue is being looked into now. Hoping for a quick resolution, and I truly appreciate your support. 😊
