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My Mac is stuck at "Syncing" after updating my OS.
Dropbox icon is saying "Syncing . . . " forever. I upgraded macOS to the latest version (15.3.1) and restarted the machine. (I don't know how to update Dropbox .) "View sync issues" says "You don't h...
To summarize my experience, you try these in this order:
- Restart the Dropbox app and wait. If the problem isn't solved . . .
- Restart the computer, log in to your account, and wait. If the problem isn't solved . . .
- Log out from Dropbox app and log back in.
Note that if you do step 3, it will take a lot of time for the Dropbox app to index your files again. Just wait.
My problem was usually solved at step 1 or 2, but in the past half year, I had to go down to step 3 twice.
Itâs unbearable. The support team gave me a solution that only made things worse. Now I no longer have access rights to my files. Every time I move or copy something, I have to enter the passwordâthis canât be serious! I havenât been able to work for four days, and support isnât responding anymore. Iâm furious and completely outraged by how this whole situation is being handled. You canât just release such a massive bug as an update!
Hannah
Dropbox Community Moderator
Dropbox Community ModeratorHey muestik, thanks for the additional info and thanks for your feedback here.
I understand that some issues can be very frustrating, but since you're already in contact with a specialist, I'd suggest expressing any concerns or questions to them.
Since the priority of your ticket was raised, your concerns will be addressed the soonest possible so you can get to the bottom of this.
Again, apologies for any inconvenience.
