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My Mac is stuck at "Syncing" after updating my OS.
Dropbox icon is saying "Syncing . . . " forever. I upgraded macOS to the latest version (15.3.1) and restarted the machine. (I don't know how to update Dropbox .) "View sync issues" says "You don't h...
To summarize my experience, you try these in this order:
- Restart the Dropbox app and wait. If the problem isn't solved . . .
- Restart the computer, log in to your account, and wait. If the problem isn't solved . . .
- Log out from Dropbox app and log back in.
Note that if you do step 3, it will take a lot of time for the Dropbox app to index your files again. Just wait.
My problem was usually solved at step 1 or 2, but in the past half year, I had to go down to step 3 twice.
Here I just add a new piece of information, which might be related to this issue.
I'm having the same problem right now after upgrading macOS to 15.4. But, the sequence of events was a bit different:
- I just noticed that online files under Dropbox were not available: Filenames were there but trying to open them failed with various strange errors like "time out" and "unknown error 60".
- Then, I noticed that Dropbox was stuck at "Connecting Components".
- I restarted the machine, and it was now stuck at "Syncing..." without showing the number of remaining files.
- Finder > Get Info on Dropbox showed the number of bytes and the number of items under "Size" . . . Looked fine.
- I finally bit the bullet and logged out of, and logged in to, my Dropbox account.
- Then, Dropbox first went "Indexing #### files" and now doing "Syncing #### files".
I hope this will end well.
At the moment, I'm not asking for help. I just wanted to report this new "Connecting Components" error.
- Megan
Dropbox Community Moderator
Hey ryofurue thanks for the heads up, and for keeping an eye out!
I'll be one post away if you need any help! 🤓
Unfortunately, I may need help.
After the last message of mine, Dropbox went down to "Syncing 5 files". But then, it went into a sort of cycle with "Syncing N files" where N kept changing in 4 < N < 20. In the meanwhile, the Activity Monitor indicated that "fileproviderd" kept using ~140% of CPU. It was as if some process was updating some files under Dropbox.
I quitted all apps except for Activity Monitor. Nothing changed.
I then restarted the machine. Dropbox is now "Syncing ##,### files", where "##,###" is a 5 digit number.
Initially, it was counting down, but now it's cycling through "16,460", "16,454", "16,452", "16,451", . . ., "16,450".
"fileproviderd" is using ~110%.
I'll now shut down the machine and I'll come back in several hours.
