Forum Discussion

wesss's avatar
wesss
New member | Level 2
4 days ago
Solved

My macOS desktop app crashes each time I try to install or open it.

Application Affected Dropbox App Device Mac Studio (Apple M1 Max) Operating System/Browser (if using the web) macOS Tahoe Version 26.2 Dropbox App Version (if using the app) Tried mul...
desktop
Install
Mac
Setting up the apps
  • Dell_Dropbox's avatar
    Dell_Dropbox
    4 days ago

    Welcome to the community wesss​

    When the Dropbox app crashes immediately on macOS, it is usually caused by leftover files from a previous install or a macOS permission issue. A full clean reinstall and permission check should resolve this. Check out this link: 

    https://help.dropbox.com/installs/advanced-reinstall

     

Dell_Dropbox's avatar
Dell_Dropbox
Icon for Community Manager rankCommunity Manager
4 days ago

Welcome to the community wesss​

When the Dropbox app crashes immediately on macOS, it is usually caused by leftover files from a previous install or a macOS permission issue. A full clean reinstall and permission check should resolve this. Check out this link: 

https://help.dropbox.com/installs/advanced-reinstall

 

wesss's avatar
wesss
New member | Level 2
4 hours ago

Hi there,

Thank you for the additional information. Is there a Mac-specific doc for an Advanced Reinstall? I cannot follow the instructions past Step 3.

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 hours ago

    Hi wesss, in that article, there is a specific section for Mac devices, you can see it directly here.

    If you need any further assistance, please let me know!

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