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NoteWriter's avatar
NoteWriter
Explorer | Level 4
3 months ago
Solved

My macOS Dropbox desktop app is stuck "reconnecting".

Application Affected Dropbox for macOS. Standard version (no File Provider version). Device MacBook Pro 2023 (M3 Max) Operating System/Browser (if using the web) macOS 14.6.1 Dropbox App Versio...
Apple
desktop
Mac
sync
  • Walter's avatar
    Walter
    3 months ago

    Thanks for keeping us in the loop on this NoteWriter - much appreciated.

    Can you maybe try the latest version of the Dropbox desktop app from this page directly and let us know if it helps perhaps? 

NoteWriter's avatar
NoteWriter
Explorer | Level 4
3 months ago

Hey Megan, thank you for your prompt reply.

It has been a couple of days, maximum a week. I've just checked on the website version of Dropbox and the file has been correctly uploaded there. It seems just to be the app that is staying greyed out in the macOS menu bar. 

I have no VPN (apart from iCloud Private Relay, but that has never caused any issue to Dropbox so far), no 3rd-party antivirus and no ISP/router settings that I could be aware of (it is using the factory settings and then I am using a public DNS (Cloudflare)). 

Internet is globally working perfectly fine, with only Dropbox exhibiting any issue. Is there any log I could share or something else that could help diagnose? Or perhaps log-out / log-in from within the app? Uninstalling / reinstalling?

Thank you!

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 months ago

    Hey NoteWriter, thanks for the heads up! 

    I was also going to suggest that you try signing out of the app and then sign back in. You can follow these steps in order to achieve that. 

    Uninstalling the app isn't necessary for the time being, but if you want to go for it you can always see the steps here. 

    Let me know if this helps! 

    • NoteWriter's avatar
      NoteWriter
      Explorer | Level 4
      3 months ago

      Actually, the issue seems to be about iCloud Private Relay. 

      Since this has never been a problem before, it can only be that a recent update to the Dropbox app doesn't like that. I will stop using the Dropbox desktop app until I receive news that this has been solved. 

      I'm sorry but I will not downgrade the security of my internet connection just to use this app.

      • Walter's avatar
        Walter
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        3 months ago

        Thanks for keeping us in the loop on this NoteWriter - much appreciated.

        Can you maybe try the latest version of the Dropbox desktop app from this page directly and let us know if it helps perhaps? 

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