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NoteWriter's avatar
NoteWriter
Explorer | Level 4
3 months ago
Solved

My macOS Dropbox desktop app is stuck "reconnecting".

Application Affected Dropbox for macOS. Standard version (no File Provider version). Device MacBook Pro 2023 (M3 Max) Operating System/Browser (if using the web) macOS 14.6.1 Dropbox App Versio...
Apple
desktop
Mac
sync
  • Walter's avatar
    Walter
    3 months ago

    Thanks for keeping us in the loop on this NoteWriter - much appreciated.

    Can you maybe try the latest version of the Dropbox desktop app from this page directly and let us know if it helps perhaps? 

NoteWriter's avatar
NoteWriter
Explorer | Level 4
3 months ago

Actually, the issue seems to be about iCloud Private Relay. 

Since this has never been a problem before, it can only be that a recent update to the Dropbox app doesn't like that. I will stop using the Dropbox desktop app until I receive news that this has been solved. 

I'm sorry but I will not downgrade the security of my internet connection just to use this app.

Walter's avatar
Walter
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 months ago

Thanks for keeping us in the loop on this NoteWriter - much appreciated.

Can you maybe try the latest version of the Dropbox desktop app from this page directly and let us know if it helps perhaps? 

  • NoteWriter's avatar
    NoteWriter
    Explorer | Level 4
    3 months ago

    Yes, this helped. 

    Any idea why wasn't the app updating itself to the latest version automatically? I've found no "Check for updates" button anywhere.

    Thanks!

    • Nancy's avatar
      Nancy
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      3 months ago

      Hi from me as well, NoteWriter! In general, the desktop app should be automatically updated to the latest version indeed. 

      In case you face similar issues in the future (especially after the next app version is released), please let us know and we’ll investigate this further.

    • Theresa's avatar
      Theresa
      Icon for Community Manager rankCommunity Manager
      3 months ago

      Hi NoteWriter​ and welcome back to the Dropbox Community! I’m so pleased to hear your Dropbox app is finally reconnected and thank you for coming back to share your update. It’s always helpful when someone follows up, especially with trickier Mac connection issues like this ✨.

      I’m Theresa 👩‍💻, one of the Community Managers here. Now that everything’s up and running again, I’d love to know... do you have a favourite Dropbox feature that helps you stay organised or makes your Mac experience smoother?

      Looking forward to hearing from you,

      T 😺 (Dropbox Community Manager)

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