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jstroming's avatar
jstroming
Explorer | Level 3
2 months ago

My Windows desktop app hasn't worked since I've left China and I can't uninstall it either.

I am having the exact same problem as described in the below thread, however the discussion was turned off: https://www.dropboxforum.com/discussions/101001016/cant-seem-to-be-able-to-uninstall-drop...
desktop
Uninstall
Windows
Nancy's avatar
Nancy
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 months ago

Thanks for posting this on our forum, jstroming.

Can you clarify what issue you were experiencing exactly, while you were located in China? Was your desktop app unable to connect to our servers perhaps? 

If yes, I'd like a screenshot of what you're seeing at the moment, when using the Dropbox app on your computer. 

Feel free to also send me a screenshot of what happens when trying to uninstall the app, and I’ll have a look. 

Keep me updated.

jstroming's avatar
jstroming
Explorer | Level 3
2 months ago

Another update, I was able to disconnect from internet and fully install the software. The second I connect to the internet the software crashes. I've also tried moving my DropBox folder (it is big, over 500GB) thinking maybe it's crashing when trying to index that folder, and it still keeps crashing anytime connected to the internet.

Also, I have no antivirus or anti-malware software running, I un-installed it all when I started having issues.

  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 months ago

    Hi again, jstroming. Can you attempt an advanced reinstall next and let me know if the Dropbox app still crashes?

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