We Want to Hear From You! What Do You Want to See on the Community? Tell us here!

Forum Discussion

jstroming's avatar
jstroming
Explorer | Level 3
2 months ago

My Windows desktop app hasn't worked since I've left China and I can't uninstall it either.

I am having the exact same problem as described in the below thread, however the discussion was turned off: https://www.dropboxforum.com/discussions/101001016/cant-seem-to-be-able-to-uninstall-drop...
desktop
Uninstall
Windows
jstroming's avatar
jstroming
Explorer | Level 3
2 months ago

I have been following this exactly for every reinstall, except the final bullet point (11):

"Since your original Dropbox folder is still on your computer at this point, if you don’t want to create a new one, click Advanced Settings during the download prompts..."

I never get this far because it doesn't finish the install process.

About Apps and Installations

Have a question about a Dropbox app or installation? Reach out to the Dropbox Community and get solutions, help, and advice from members.

Need More Support

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!