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jstroming
2 months agoExplorer | Level 3
My Windows desktop app hasn't worked since I've left China and I can't uninstall it either.
I am having the exact same problem as described in the below thread, however the discussion was turned off:
https://www.dropboxforum.com/discussions/101001016/cant-seem-to-be-able-to-uninstall-drop...
jstroming
2 months agoExplorer | Level 3
Here is my exact uninstall/reinstall process:
1> Use the clean un-install program ("DropboxUninstaller.exe") from the program files directory (C:\Program Files (x86)\Dropbox\Client)
2> Reboot after uninstall
3> Follow the Advanced Install guidelines.
I have tried reinstalling with both the online installer and offline installer with internet connected and also with internet disconnected. Install completes successfully when computer does not have internet, but the minute internet is connected Dropbox crashes. If the computer has internet during install I can never get it to install correctly without receiving the "Error -1073741819" message.
Megan
Dropbox Community Moderator
2 months agoHey jstroming, thanks for updating us!
It seems that our team will need to take a closer look into this.
Since I can see that you have already submitted a ticket about this, the best course of action would be to await the agent working on your case to send you further info regarding this.
From my side, I just went ahead and added an internal note with your comments, in order to ensure that the agent is aware of them.
Thank you!
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