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Forum Discussion
New Dropbox Backup does not sync to Dropbox iPhone App
There is a new PC folder (labeled PC) created in the new backup program that backs up my files on the internet (dropbox.com) only . However, that same folder does not appear on the Dropbox App on my ...
Hi Megan- The dropbox folder inside my file explorer DOES NOT sync with the files on my computer (windows 10). All files are sync'd as noted in the dropbox in my taskbar. The only option that I know of is to copy and paste my new documents to my dropbox folder and ONLY THEN will it sync to my iPhone. Do you have a solution so I do not have to do this manually every time I save a file??
Jay
Dropbox Community Moderator
Dropbox Community ModeratorHi robncarin, could you clarify what the difference is between the 'file explorer' and the 'files on your computer'? A screenshot showing this would be helpful!
Jay-- They are the same. When files are added to file explorer/My Documents, they do not sync to the drop box folder. I screenshotted my files. The documents folder is in "This PC" . The dropbox folder is separated as you can see (last image scanned) .
I also created a new folder just now called "Test Folder" in "My Documents" . As you can see, the same folder did not generate in the Dropbox folder. If they were "sync'd" properly, then the folder would appear in the Dropbox folder. It doesn't .
I'd be happy to share whatever else you need to solve this problem.
Jay-- when I go to my dropbox/backup site- you can see that the new "Test Folder" is there - but it is not in the dropbox file on my computer nor is it in the dropbox App.
- Jay
Thanks for the clarification. On the new version of the Dropbox Backup feature, the folders select (such as Documents, Desktop, etc) are no longer moved into the Dropbox folder.
This also means that those folders in the backup are no longer visible on other devices, and can only be accessed directly from the Dropbox site.
- Dear Dropbox staff: taking away a fabulous functionality that people like is a terrible business decision. I would like to know the reasoning behind this move made by Dropbox. Dropbox staff communications skills are lacking. There’s no specifics just take it away. Too bad so sad but the problem for Dropbox will be people will be mad and mad is bad for business.
- What has happened here is an example big Tech arrogance and disregard for the Customer and lack of communication in regards to the nature of this back up and the elimination of important functionality the syncing of the Mac desktop into the dropbox back up.
In My case a dialog box was sent to me on a midnight on a Saturday. I was going on vacation. I had no warning no courtesy email no nothing from Dropbox explaining what was going to happen to me.
This shows a lack of courtesy and respect to the customer .
It is arrogant and unacceptable at the least, and email should’ve been sent to the users explaining the upcoming backup and the functionalities that would be eliminated .
That did not happen and this is why a lot of customers are unhappy. I wish I could find an alternative right now and I’ll be on the lookout to see if anything else I can do to replace Dropbox because I’m sick of this lack of communication - this dialogue box being thrown on me without any warning confusion about the back up and the elimination of functionality I pay for on a yearly basis - you’ve gone backwards not forwards for no reason given why this particular functionality was taken away from Mac users .
Had Dropbox in a proper way in a courteous way communicated in advance - maybe customers like me wouldn’t be so upset .
Alexandria Va
