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Forum Discussion

robncarin's avatar
robncarin
Helpful | Level 6
2 years ago

New Dropbox Backup does not sync to Dropbox iPhone App

There is a new PC folder (labeled PC) created in the new backup program that backs up my files on the internet (dropbox.com) only . However, that same folder does not appear on the Dropbox App on my ...
desktop
Dropbox Backup
iOS
Mobile
Nancy's avatar
Nancy
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Hey robncarin, sorry to jump in. The Dropbox mobile app is mostly used for files that have been directly uploaded to your Dropbox account (it's basically a reflection of the files you see at your All files page here).

martinipete's avatar
martinipete
New member | Level 2
2 years ago

Nancy,

 

That's not how I use Dropbox AT ALL. I used to frequently access my laptop backup files from my iPhone app. This was a crucial feature for me. I spend money for 2T of storage on Dropbox and you lot have basically cut me off from 500Gb of what I pay to use your service to access. At this point it looks like the inevitable transfer to Google Drive or iCloud will need to happen sooner rather than later. Which is sad considering how long I've been a Dropbox customer and advocate.

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hey martinipete, thanks for your feedback about the backup feature here.

     

    I've made sure to pass it on to our team.

     

    As for your question, indeed, if you have the backup feature enabled and then just copy the same files into the Dropbox folder, you'd be storing the same files twice.

     

    So, to avoid that or work around that, you could disable backup and just move/copy the files you want to your Dropbox folder.

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