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Mikewarriner's avatar
Mikewarriner
Explorer | Level 4
3 years ago

New Dropbox causes Apple Silicon MacOS to boot loop (kernel panic) with CrowdStrike

My Dropbox just upgraded to the latest version after several days of insisting that it should upgrade.   After the upgrade completed it started indexing and after about 10 minutes the computer had ...
desktop
Install
Mac
Walter's avatar
Walter
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hi there Mikewarriner, thanks for flagging this with us. 

 

Can you please clarify your device's exact OS version and the version of the Dropbox desktop app installed there as shown in your menu bar? 

 

If you could also send us a screenshot of the error you see, I'd appreciate it. 

 

Let me know what you find and we'll take it from there, Mike. 

Mikewarriner's avatar
Mikewarriner
Explorer | Level 4
3 years ago

Hi - I replied an hour ago but the message seems to have vanished, did you get it?

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hi Mikewarriner, I'm afraid, no.

     

    Your latest message back to us, is the one mentioned above. Can you try again?

    • Mikewarriner's avatar
      Mikewarriner
      Explorer | Level 4
      3 years ago

      Hi.

       

      Macbook Air M2 running Ventura 13.1

      Dropbox version is impossible to find since having it installed causes the machine to Kernel Panic and restart.  But latest version just after you moved the dropbox directory.

      Every time I try to post the kernel panic log the post doesn't appear, but happy to email it to your support line if you can share an email.

      • Megan's avatar
        Megan
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        3 years ago

        Hi Mikewarriner, can I send you an email, in order for us to have a closer look into this? 

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