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TomHHRS's avatar
TomHHRS
Helpful | Level 6
3 months ago

New Dropbox desktop update is re-syncing everything.

This new update has messed how my Dropbox works on Desktop too. I also get the 'syncing' symbol on all of my folders, and for some reason Dropbox has decided that it needs to Sync all ~80,000 files a...
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Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 months ago

Hey TomHHRS​, sorry to hear about that!

As a first step, could you let us know the exact OS version of your computer and the version and syncing status of the Dropbox desktop app as shown in your menu bar/taskbar at the moment?

Just to confirm, has the update finished or is it still ongoing, and does the number of files seem to go down? 

Is the indexing process stuck? Usually indexing takes much less than actual syncing, so you should be good soon.

To expedite the process, have you made sure that the bandwidth is adjusted correctly when using the app?

Let me know more and we'll go from there.

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