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Forum Discussion

ianmh's avatar
ianmh
Helpful | Level 6
3 years ago
Solved

New icon showing up in macOS dock

Today, a Dropbox icon appeared in my dock that wasn't there before.  Does anyone know a way to disable it and go back to the old behavior, where the only Dropbox UI was the menu item?
desktop
Mac
  • BenDBX's avatar
    BenDBX
    3 years ago

    Hi Everybody,

     

    We have resolved this issue. Quit and relaunch your Dropbox app to remove the icon from your dock. In some cases, caching issues require a second quit and relaunch. Please let us know if this issue persists and I will pass that information onto the appropriate team.

     

    Regards,

    Ben

Nancy's avatar
Nancy
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hey ianmh and jaohar!

 

Is it alright if we open a ticket for each one of you, and look into this further?

Scott S.77's avatar
Scott S.77
Helpful | Level 6
3 years ago

I am also having this issue. I have Mac OS Ventura 13.3.1 and Dropbox version is 172.4.755. Even when I right-click on the Dropbox icon and select "Hide," it remains in my dock.

 

  • lorata's avatar
    lorata
    New member | Level 2
    3 years ago

     

    Same here. Version 172.4.7555, MacOS Monterey 12.6.3.

     

    Unlike, say, Fantastical (an app that I run from the menubar but has a dock icon if I open a full window), choosing "quit" from the dock icon does nothing, and cmd+Q from the window it opens also does nothing. As others have said, quitting from the menubar quits dropbox entirely and stops sync.

     

    This is not expected or desired behaviour and is inconsistent with how Dropbox has behaved up to an hour ago. I restarted my computer this afternoon and now I have a dock icon that will not go away.

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