New message notifications will not go away

In Dropbox iPhone app, I have a red circle with a 1 in it on the home page house icon and on the notifications bell icon.

(I used to have one on the icon app on my iPhone home screen, but I got so sick of looking at it without being able to clear it that I turned off badge notifications.)

I have three messages on the DB iPhone that show as unread not matter what I do to "read" them - either by trying to open them or using the "mark all as read" option.

(Curious why the red circle has a 1 when there are 3 unread messages.)

On my DB desktop app, I do not have a red-circle anywhere , and all three of those same messages show as read.

Help please - I'd like to finally clear this irritating and meaningless red circle.

Thanks,

Judith

P.S. Screenshots and a screen recording available upon request.

If you're not on a Dropbox Basic plan with more than 3 devices connected, could you try uninstalling the app, rebooting the device, and re-installing it to see if this helps?

When I directly click on any of the “unread” messages it opens the message and allows me to do nothing else.  It does not change it to read or allow me to delete.  At the main message window when I click on the three dots and try to “mark all as read” nothing happens. 

Hi JGersh, thanks for bringing this to our attention.

Are you able to tap the notifications individually to mark them as read on the device?

This will help me to assist further!