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New message notifications will not go away
I have several “unread” messages from Dropbox which when opened or marked as read the “2” displayed above the icon will not go away. The marked as read button does nothing and there appears to be no way to delete the messages ? Using app on new iPad Pro.
- I ended up removing App from iPhone and reloaded it. Bit of a faff but worked
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- Well. I reported we can get rid of alerts (unread messages which have been read) by signing off and signing in. Yes it works until next alert. Now I have it back.
Signing off and on is not a fix.
DropBox get the glitch fixed. I marked all read & only 1 was marked. They are all the same message about tax time. I can’t get the **bleep** thing to go away, why?????
This is a real pain, came with last update.
- You said it all. This is a major defect with the app. Maybe we should switch off alerts. It’s equivalent to a car alarm that keeps going.
Thanks everyone. All suggestions were great. I think I have resolved the issue for now.
- For now is the kicker. It comes back with the next alert.
Uninstall and reinstall was the only thing which fixed it.
What is the solution?
It looked like the issue was marked as resolved; I don't think it is.
While all the suggestions here are helpful (uninstall/reinstall, turn off notifications, etc.), these are short-term fixes. Uninstalling & reinstalling are out of the question for me; it would take forever for the re-sync to complete.
Please let me know. Thanks.
- Walter
Dropbox Community Moderator
Hi all, thanks for your reports so far.
I just wanted to mention that this issue is on our radar and the team is currently looking into it.
We'll let you know more as soon as we have an update.
