Need to see if your shared folder is taking up space on your dropbox 👨‍💻? Find out how to check here.

Forum Discussion

Tegan75's avatar
Tegan75
Explorer | Level 3
2 years ago

No access to "Make online-only" and other options on desktop app on my Mac.

I signed up for Dropbox Pro. Currently enjoying a 30 day trial but will sign up. I don't have the option to copy link, make file online only etc. My operating system is Sonoma 14.5. 

Thanks for your help. It's super inconvenient and pointless if I don't have that capability on the desktop app. 

 

3 Replies

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hey there, Tegan75, welcome to our Community! 

     

    Let's check the version of the app that you're using on your Mac, to make sure you're using one of our stable builds. 

     

    Can you hover your mouse over the little Dropbox icon on your menu bar, next to your WiFi, and let me know the number shown there? 

     

    Also, what is the app's current syncing status

     

    Let me know more, and we'll take it from there! 

  • Tegan75's avatar
    Tegan75
    Explorer | Level 3
    2 years ago

    Hi Megan, 

     

    The number showing is 204.4.5420.

     

    Thanks so much, 

    Tegan

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hey Tegan75, would you mind sending over a screenshot of what you see when you right click on a file/folder inside your Dropbox folder?

     

    Also, what's the sync status of the Dropbox app on your computer?

     

About Apps and Installations

Have a question about a Dropbox app or installation? Reach out to the Dropbox Community and get solutions, help, and advice from members.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!