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margotgommers's avatar
margotgommers
New member | Level 2
12 months ago
Solved

No sync icons and right-click menu items on Mac

Dropbox was working fine on my laptop until recently. I don't remember any manual update of any program or OS recently. I'm on MAC Venture 13.4.1 + Dropbox v213.4.4597 The sync icons and the men...
desktop
Mac
sync
  • xjlevx's avatar
    xjlevx
    9 months ago

    I was finally able to figure it out. You need to follow all the steps listed in the first response AND delete all the dropbox files on your computer. that was the only way i was able to get Dropbox to "refresh" and then the icons started showing in finder. It's scary having to delete all the files on your computer hoping they come back but they do

xjlevx's avatar
xjlevx
New member | Level 1
9 months ago

Was this ever solved? I have the same issue

  • margotgommers's avatar
    margotgommers
    New member | Level 2
    9 months ago

    It wasn't. Dropbox stopped responding to my tickets as well.

    I finally created a new admin user on my Macbook. Really annoying though because I had to setup this new account, login again everywhere, as if I was setting up a new laptop.

    As the problem with Dropbox didn't exist on the new account, it probably has something to do with a (hidden) file that was saved in the folder of the old Macbook account. But I checked all folders for any Dropbox files and still couldn't find it. 

    • Hannah's avatar
      Hannah
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      9 months ago

      Hi xjlevx, since I can see you're looking into this with Megan here, please make sure to follow up when you can.

      Now, I'm sorry to hear about your experience margotgommers. 

      From my side, I can see that the ticket that was initially created, was escalated for further review. 

      Since there was no response after a period of time, the ticket was closed automatically.

      I can see that you followed up as well, although not through the Support page, and that's why the second ticket ended up getting closed as well.

      If you're still experiencing an issue, I'd really like to re-open the case for you and send you an email directly. In that case, please let me know and I'll get things started right away.

      • xjlevx's avatar
        xjlevx
        New member | Level 1
        9 months ago

        I was finally able to figure it out. You need to follow all the steps listed in the first response AND delete all the dropbox files on your computer. that was the only way i was able to get Dropbox to "refresh" and then the icons started showing in finder. It's scary having to delete all the files on your computer hoping they come back but they do

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