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Solved
No sync icons and right-click menu items on Mac
Dropbox was working fine on my laptop until recently. I don't remember any manual update of any program or OS recently.
I'm on MAC Venture 13.4.1 + Dropbox v213.4.4597 The sync icons and the men...
I was finally able to figure it out. You need to follow all the steps listed in the first response AND delete all the dropbox files on your computer. that was the only way i was able to get Dropbox to "refresh" and then the icons started showing in finder. It's scary having to delete all the files on your computer hoping they come back but they do
Hannah
Dropbox Community Moderator
Dropbox Community ModeratorHi xjlevx, since I can see you're looking into this with Megan here, please make sure to follow up when you can.
Now, I'm sorry to hear about your experience margotgommers.
From my side, I can see that the ticket that was initially created, was escalated for further review.
Since there was no response after a period of time, the ticket was closed automatically.
I can see that you followed up as well, although not through the Support page, and that's why the second ticket ended up getting closed as well.
If you're still experiencing an issue, I'd really like to re-open the case for you and send you an email directly. In that case, please let me know and I'll get things started right away.
I was finally able to figure it out. You need to follow all the steps listed in the first response AND delete all the dropbox files on your computer. that was the only way i was able to get Dropbox to "refresh" and then the icons started showing in finder. It's scary having to delete all the files on your computer hoping they come back but they do
- Hannah
Thanks for sharing your experience, xjlevx, I'm glad to see it was resolved.
Let us know if you need anything else.
Too bad Dropbox couldn't help me further and stopped replying to my ticket(s), including the screen recording I made per your request.
- Hannah
Hey margotgommers, thanks for the reply here.
I understand where you're coming from and I did mention why this happened in my previous reply, but if you're still having this issue, please let us know and we'll send you an email to open this case again for you.
I did that, many times, all in a row. I would really like to find which file or files are exactly causing the problem to search specifically for them.
