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Not syncing, unable to restart Dropbox
Hello good people,
I have a new M2 15" MacBook Air. It appears to be unable to load new files from the Dropbox folder on the computer to the Cloud, and then share it. I get the error message:
...
Jay
Dropbox Community Moderator
Dropbox Community ModeratorHi RamseyM, thanks for bringing this to our attention.
Did you use any migration assistant when moving to the new device?
Did you change the home user folder name?
This will help me to assist further!
hello Jay,
I used Apple's Migration Assistant to move all the data from my old MacBook.
By ‘home user folder name’ I'm guessing you mean my user name in the folder ‘Users’. No.
The name of the SSD was changed. That may be material, I guess.
- Jay
Thanks for the info, as a first step, I'd recommend trying out the instructions in this post to see if this helps.
I did as you asked, but I'm afraid it didn't work.
bn.BUILD_KEY: Dropboxbn.VERSION: 177.4.5399bn.constants.WINDOWS_SHELL_EXT_VERSION: 61bn.is_frozen: Truemachine_id: f5649e8b-cf5e-57d1-8b5d-3d5ce34f63dbpid: 523ppid: 1uid: 501user_info: pwd.struct_passwd(pw_name='***', pw_passwd='********', pw_uid=501, pw_gid=20, pw_gecos='***', pw_dir='/Users/***', pw_shell='/bin/zsh')effective_user_info: pwd.struct_passwd(pw_name='***', pw_passwd='********', pw_uid=501, pw_gid=20, pw_gecos='****', pw_dir='/Users/****', pw_shell='/bin/zsh')euid: 501gid: 20egid: 20group_info: grp.struct_group(gr_name='staff', gr_passwd='*', gr_gid=20, gr_mem=['root', '_nsurlstoraged'])effective_group_info: grp.struct_group(gr_name='staff', gr_passwd='*', gr_gid=20, gr_mem=['root', '_nsurlstoraged'])DYLD_LIBRARY_PATH: Nonecwd: '/'real_path='/'mode=0o40755 uid=0 gid=0parent mode=0o40755 uid=0 gid=0HOME: '/Users/***'appdata: '/Users/***/.dropbox/instance1'real_path='/Users/****/.dropbox/instance1'mode=0o40700 uid=501 gid=20parent mode=0o40755 uid=501 gid=20dropbox_path: '/Users/&****/Dropbox'real_path='/Users/***/Library/CloudStorage/Dropbox'mode=0o40700 uid=501 gid=20parent mode=0o40755 uid=501 gid=20sys_executable: '/Applications/Dropbox.app/Contents/MacOS/Dropbox'real_path='/Applications/Dropbox.app/Contents/MacOS/Dropbox'mode=0o100755 uid=501 gid=20parent mode=0o40755 uid=501 gid=20trace.__file__: '/Applications/Dropbox.app/Contents/Resources/python-packages.zip/dropbox/client/ui/common/boot_error.pyc'real_path='/Applications/Dropbox.app/Contents/Resources/python-packages.zip/dropbox/client/ui/common/boot_error.pyc'not foundparent not foundtempdir: '/var/folders/pf/x2q59cw10h18_qcccrq1z1880000gn/T'real_path='/private/var/folders/pf/x2q59cw10h18_qcccrq1z1880000gn/T'mode=0o40700 uid=501 gid=20parent mode=0o40755 uid=501 gid=20Traceback (most recent call last):File "desktop/dropbox/client/main.py", line 830, in wrapperFile "desktop/dropbox/client/main.py", line 6507, in finish_dropbox_bootFile "desktop/dropbox/client/message_queue.py", line 306, in _wrappedFile "desktop/dropbox/client/main.py", line 6039, in _init_components_for_accountFile "desktop/dropbox/client/main.py", line 5962, in create_sync_engineFile "desktop/dropbox/sync_engine_boundary/factory.py", line 225, in make_sync_engineFile "desktop/dropbox/sync_engine/nucleus/classic_client/sync_engine.py", line 243, in __init__File "desktop/dropbox/sync_engine/nucleus/classic_client/modern_client/modern_client.py", line 282, in __init__File "desktop/dropbox/sync_engine/nucleus/classic_client/modern_client/base.py", line 192, in __init__File "desktop/dropbox/fs_api/lifecycle.py", line 192, in __init__File "desktop/dropbox/fs_api/lifecycle.py", line 206, in _create_thin_clientFile "desktop/dropbox/fs_api/fs_api_adapter.py", line 50, in __init__File "desktop/extensions/fs_api/fs_api_python.pyx", line 63, in fs_api_python.FsApiServer.__cinit__fs_api_python.FsApiError: "Initializing fs api |>> Initializing platform |>> Opening worker root directory |>> open syscall |>> Permission denied"
