Forum Discussion

RamseyM's avatar
RamseyM
Explorer | Level 4
3 years ago

Not syncing, unable to restart Dropbox

Hello good people,   I have a new M2 15" MacBook Air. It appears to be unable to load new files from the Dropbox folder on the computer to the Cloud, and then share it. I get the error message: ...
desktop
Error Messages
Install
Mac
Setting up the apps
RamseyM's avatar
RamseyM
Explorer | Level 4
3 years ago

hello Jay,

 

I used Apple's Migration Assistant to move all the data from my old MacBook.

By ‘home user folder name’ I'm guessing you mean my user name in the folder ‘Users’. No.

The name of the SSD was changed. That may be material, I guess.

 

Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Thanks for the info, as a first step, I'd recommend trying out the instructions in this post to see if this helps.

  • RamseyM's avatar
    RamseyM
    Explorer | Level 4
    3 years ago

    I did as you asked, but I'm afraid it didn't work.

     

    bn.BUILD_KEY: Dropbox
    bn.VERSION: 177.4.5399
    bn.constants.WINDOWS_SHELL_EXT_VERSION: 61
    bn.is_frozen: True
    machine_id: f5649e8b-cf5e-57d1-8b5d-3d5ce34f63db
    pid: 523
    ppid: 1
    uid: 501
    user_info: pwd.struct_passwd(pw_name='***', pw_passwd='********', pw_uid=501, pw_gid=20, pw_gecos='***', pw_dir='/Users/***', pw_shell='/bin/zsh')
    effective_user_info: pwd.struct_passwd(pw_name='***', pw_passwd='********', pw_uid=501, pw_gid=20, pw_gecos='****', pw_dir='/Users/****', pw_shell='/bin/zsh')
    euid: 501
    gid: 20
    egid: 20
    group_info: grp.struct_group(gr_name='staff', gr_passwd='*', gr_gid=20, gr_mem=['root', '_nsurlstoraged'])
    effective_group_info: grp.struct_group(gr_name='staff', gr_passwd='*', gr_gid=20, gr_mem=['root', '_nsurlstoraged'])
    DYLD_LIBRARY_PATH: None
    cwd: '/'
         real_path='/'
                mode=0o40755 uid=0 gid=0
         parent mode=0o40755 uid=0 gid=0
    HOME: '/Users/***'
    appdata: '/Users/***/.dropbox/instance1'
             real_path='/Users/****/.dropbox/instance1'
                    mode=0o40700 uid=501 gid=20
             parent mode=0o40755 uid=501 gid=20
    dropbox_path: '/Users/&****/Dropbox'
                  real_path='/Users/***/Library/CloudStorage/Dropbox'
                        mode=0o40700 uid=501 gid=20
                  parent mode=0o40755 uid=501 gid=20
    sys_executable: '/Applications/Dropbox.app/Contents/MacOS/Dropbox'
                    real_path='/Applications/Dropbox.app/Contents/MacOS/Dropbox'
                          mode=0o100755 uid=501 gid=20
                    parent mode=0o40755 uid=501 gid=20
    trace.__file__: '/Applications/Dropbox.app/Contents/Resources/python-packages.zip/dropbox/client/ui/common/boot_error.pyc'
                    real_path='/Applications/Dropbox.app/Contents/Resources/python-packages.zip/dropbox/client/ui/common/boot_error.pyc'
                          not found
                    parent not found
    tempdir: '/var/folders/pf/x2q59cw10h18_qcccrq1z1880000gn/T'
             real_path='/private/var/folders/pf/x2q59cw10h18_qcccrq1z1880000gn/T'
                    mode=0o40700 uid=501 gid=20
             parent mode=0o40755 uid=501 gid=20
    Traceback (most recent call last):
      File "desktop/dropbox/client/main.py", line 830, in wrapper
      File "desktop/dropbox/client/main.py", line 6507, in finish_dropbox_boot
      File "desktop/dropbox/client/message_queue.py", line 306, in _wrapped
      File "desktop/dropbox/client/main.py", line 6039, in _init_components_for_account
      File "desktop/dropbox/client/main.py", line 5962, in create_sync_engine
      File "desktop/dropbox/sync_engine_boundary/factory.py", line 225, in make_sync_engine
      File "desktop/dropbox/sync_engine/nucleus/classic_client/sync_engine.py", line 243, in __init__
      File "desktop/dropbox/sync_engine/nucleus/classic_client/modern_client/modern_client.py", line 282, in __init__
      File "desktop/dropbox/sync_engine/nucleus/classic_client/modern_client/base.py", line 192, in __init__
      File "desktop/dropbox/fs_api/lifecycle.py", line 192, in __init__
      File "desktop/dropbox/fs_api/lifecycle.py", line 206, in _create_thin_client
      File "desktop/dropbox/fs_api/fs_api_adapter.py", line 50, in __init__
      File "desktop/extensions/fs_api/fs_api_python.pyx", line 63, in fs_api_python.FsApiServer.__cinit__
    fs_api_python.FsApiError: "Initializing fs api |>> Initializing platform |>> Opening worker root directory |>> open syscall |>> Permission denied"

     

    • Megan's avatar
      Megan
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      3 years ago

      Hey RamseyM, sorry to jump in here!

       

      Can you try to perform an advanced re-install following these steps? 

      • RamseyM's avatar
        RamseyM
        Explorer | Level 4
        3 years ago

        I followed all your instructions, deleting and reinstalling Dropbox. It didn't work. This is what I saw:

         

        bn.BUILD_KEY: Dropbox

        bn.VERSION: 177.4.5399

        bn.constants.WINDOWS_SHELL_EXT_VERSION: 61

        bn.is_frozen: True

        machine_id: f5649e8b-cf5e-57d1-8b5d-3d5ce34f63db

        pid: 887

        ppid: 1

        uid: 501

        user_info: pwd.struct_passwd(pw_name='***', pw_passwd='********', pw_uid=501, pw_gid=20, pw_gecos='****', pw_dir='/Users/heuristics', pw_shell='/bin/zsh')

        effective_user_info: pwd.struct_passwd(pw_name='****', pw_passwd='********', pw_uid=501, pw_gid=20, pw_gecos='***', pw_dir='/Users/****', pw_shell='/bin/zsh')

        euid: 501

        gid: 20

        egid: 20

        group_info: grp.struct_group(gr_name='staff', gr_passwd='*', gr_gid=20, gr_mem=['root', '_nsurlstoraged'])

        effective_group_info: grp.struct_group(gr_name='staff', gr_passwd='*', gr_gid=20, gr_mem=['root', '_nsurlstoraged'])

        DYLD_LIBRARY_PATH: None

        cwd: '/'

             real_path='/'

                    mode=0o40755 uid=0 gid=0

             parent mode=0o40755 uid=0 gid=0

        HOME: '/Users/****'

        appdata: '/Users/****/.dropbox/instance1'

                 real_path='/Users/****/.dropbox/instance1'

                        mode=0o40700 uid=501 gid=20

                 parent mode=0o40755 uid=501 gid=20

        dropbox_path: '/Users/****/Dropbox'

                      real_path='/Users/****/Library/CloudStorage/Dropbox'

                            mode=0o40700 uid=501 gid=20

                      parent mode=0o40755 uid=501 gid=20

        sys_executable: '/Applications/Dropbox.app/Contents/MacOS/Dropbox'

                        real_path='/Applications/Dropbox.app/Contents/MacOS/Dropbox'

                              mode=0o100755 uid=501 gid=20

                        parent mode=0o40755 uid=501 gid=20

        trace.__file__: '/Applications/Dropbox.app/Contents/Resources/python-packages.zip/dropbox/client/ui/common/boot_error.pyc'

                        real_path='/Applications/Dropbox.app/Contents/Resources/python-packages.zip/dropbox/client/ui/common/boot_error.pyc'

                              not found

                        parent not found

        tempdir: '/var/folders/pf/x2q59cw10h18_qcccrq1z1880000gn/T'

                 real_path='/private/var/folders/pf/x2q59cw10h18_qcccrq1z1880000gn/T'

                        mode=0o40700 uid=501 gid=20

                 parent mode=0o40755 uid=501 gid=20

        Traceback (most recent call last):

          File "desktop/dropbox/client/main.py", line 830, in wrapper

          File "desktop/dropbox/client/main.py", line 6507, in finish_dropbox_boot

          File "desktop/dropbox/client/message_queue.py", line 306, in _wrapped

          File "desktop/dropbox/client/main.py", line 6039, in _init_components_for_account

          File "desktop/dropbox/client/main.py", line 5962, in create_sync_engine

          File "desktop/dropbox/sync_engine_boundary/factory.py", line 225, in make_sync_engine

          File "desktop/dropbox/sync_engine/nucleus/classic_client/sync_engine.py", line 243, in __init__

          File "desktop/dropbox/sync_engine/nucleus/classic_client/modern_client/modern_client.py", line 282, in __init__

          File "desktop/dropbox/sync_engine/nucleus/classic_client/modern_client/base.py", line 192, in __init__

          File "desktop/dropbox/fs_api/lifecycle.py", line 192, in __init__

          File "desktop/dropbox/fs_api/lifecycle.py", line 206, in _create_thin_client

          File "desktop/dropbox/fs_api/fs_api_adapter.py", line 50, in __init__

          File "desktop/extensions/fs_api/fs_api_python.pyx", line 63, in fs_api_python.FsApiServer.__cinit__

        fs_api_python.FsApiError: "Initializing fs api |>> Initializing platform |>> Opening worker root directory |>> open syscall |>> Permission denied"

         

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