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Forum Discussion

Jess51's avatar
Jess51
Explorer | Level 3
3 years ago

Password Android App won't log in. "Oops! An error has occurred, please try again later."

Recently got a Pixel 7 (upgraded from 3A where everything worked fine). Dropbox is installed and logged in.  Trying to get logged in to Dropbox Passwords app. I hit the "Sign in with Dropbox" butt...
Dropbox Passwords
Mobile
Setting up the apps
RahulT's avatar
RahulT
Explorer | Level 3
2 years ago

Previously I had only one device linked to my dropbox passwords app.

From my new device, I logged out all the devices logged in from my dropbox account.

For screenshot, I'm not able to take screenshot from my mobile as it is showing ( Taking screenshots isn't allowed by the app).

But the error message I'm getting is
"Oops!
Error has occurred, Please try again later."

I tried so many times to login yet getting the same error message.

Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Hi RahulT, so, just for clarification, you tried to login on the new phone in the Dropbox Passwords app, but it didn't work. You then logged out of all other devices for the Dropbox Passwords app, and then you tried to login on the new phone, is that correct?

 

Did you save your recovery words in order to login to your account?

  • RahulT's avatar
    RahulT
    Explorer | Level 3
    2 years ago

    Yes Jay, that is correct.

     

    And for recovery words, I didn't have it.

     

    Please help with this issue.

     

    • Hannah's avatar
      Hannah
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      2 years ago

      Hey RahulT, just to make sure everything is right, can you check your security page here and let us know how many devices you have linked to your account?

      • RahulT's avatar
        RahulT
        Explorer | Level 3
        2 years ago

        Hi Hannah,

        Using the security page I unlinked all the devices.

        When I tried again to login to dropbox passwords
        I'm getting

        "Check your other device for a notification" message.

        As I removed and unliked every devices.(Except active device)

        Still I'm getting this message and I don't know to which device the notification is being sent.

         

        Do changing my password would be helpful?

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