Forum Discussion

bubbliciouscyborg's avatar
bubbliciouscyborg
New member | Level 2
3 years ago

Passwords not available on the new computer. Pop-up never arrives, why?

I just got a new computer after the last one suffered a hard-drive failure. I'm trying to set up and sync my accounts on the new machine, and was happy because I saved most of my passwords in Google ...
Dropbox Passwords
Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hello, bubbliciouscyborg, I'm sorry to hear about this. Let's see what we can find!

 

Can you please clarify if you have access to a device that you previously connected to your Dropbox (Passwords) account or not?

 

Also, could you maybe clear your browser's cache or try another browser and let us know how it goes?

 

​​​​​​​Let me know more!

bubbliciouscyborg's avatar
bubbliciouscyborg
New member | Level 2
3 years ago

Hello, thanks for your reply! I unfortunately don't have access to the old computer. It is completely dead. I might be able to have the hard-drive restored, but I haven't done that yet. And that was the only device I used Dropbox from. I never logged in on my phone, unfortunately. I have tried multiple browsers and get the same error.

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hey bubbliciouscyborg, can you please try these steps, to see if they help?

     

    • Download and install the Passwords mobile app or browser extension on your new device
    • Sign in to Passwords using your main Dropbox account email and password—you will be prompted to check your other device for a notification
    • Click on "I don't have that device"
    • Click “Continue”
    • Enter your recovery words in the correct order
    • Click "Continue" 

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