Forum Discussion

bubbliciouscyborg's avatar
bubbliciouscyborg
New member | Level 2
3 years ago

Passwords not available on the new computer. Pop-up never arrives, why?

I just got a new computer after the last one suffered a hard-drive failure. I'm trying to set up and sync my accounts on the new machine, and was happy because I saved most of my passwords in Google ...
Dropbox Passwords
bubbliciouscyborg's avatar
bubbliciouscyborg
New member | Level 2
3 years ago

Hello, thanks for your reply! I unfortunately don't have access to the old computer. It is completely dead. I might be able to have the hard-drive restored, but I haven't done that yet. And that was the only device I used Dropbox from. I never logged in on my phone, unfortunately. I have tried multiple browsers and get the same error.

Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hey bubbliciouscyborg, can you please try these steps, to see if they help?

 

  • Download and install the Passwords mobile app or browser extension on your new device
  • Sign in to Passwords using your main Dropbox account email and password—you will be prompted to check your other device for a notification
  • Click on "I don't have that device"
  • Click “Continue”
  • Enter your recovery words in the correct order
  • Click "Continue" 

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