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Forum Discussion
Passwords not available on the new computer. Pop-up never arrives, why?
I just got a new computer after the last one suffered a hard-drive failure. I'm trying to set up and sync my accounts on the new machine, and was happy because I saved most of my passwords in Google ...
I'm trying to recover my password from Dropbox Passwords and I'm getting this message when trying:
Check “Chrome Mac OS” for a notification
Let’s make sure it’s you and sync any passwords you already added.
We’ll finish setting up after we get your approval on Chrome Mac OS.
Where do I find this notification???
- My Chrome is up-to-date.
- I did not receive any PDF with words on them
- My dropbox is up-to-date
- I can log into my dropbox with no problem.
- I've cleared my cookies and my catch on my chrome
- I've read the other responses and none of those responses tell you where the notification is
- I open the dropbox passwords extension on chrome, and it just opens dropbox
- My other computers do not have a “Chrome Mac OS” notification.
Can anyone tell me where this notification is located?
- Megan
Dropbox Community Moderator
Hi TERRENCEJ1S, let's jump right into this!
When you sign into the Dropbox Passwords app, you'll get notifications on any other connected devices in order to login on that current machine.
From the description, this would be a Chrome browser running on a Mac device you've signed into. Could you check the device and see if the notification has popped up?
What about the recovery words Dropbox sent you, when setting up Passwords? Do you happen to have them, by any chance?
Keep me updated!
